Clinical Case Management Supervisor
Southwest Center for HIV/AIDS Inc
Phoenix, Arizona 85004

Job Description

Position Summary

The Clinical Case Management Supervisor will be part of a multi-disciplinary clinical team, which will supervise the team that provides a comprehensive care program for clients receiving case management services at Southwest Center (SWC). The SWC Case Management program is designed to provide resources irrespective of a person's sexual orientation, gender identity, gender expression or HIV status. The Clinical Case Management Program serves people living with HIV/AIDS.

As a Clinical Case Management Supervisor under the direction of the Director of Mental and Social Wellness, the case manager is responsible for addressing the community and medical needs of our clients. The Clinical Case Management Supervisor will receive their caseload from external and internal referrals as well as supervise and oversee caseloads of all Case Management staff and ensure service delivery.

Essential Functions

This job description serves only as a general description of anticipated day-to-day responsibilities of the position. Management retains the discretion to add duties or change the duties of this position at any time.

Clinical Case Management Supervisor Responsibilities

  • Coordinate and facilitate patient care through assessment, evaluation, planning, and implementation
  • Communicate patient needs to a variety of care team members and follow up accordingly
  • Manage discharge plans upon completion of treatment
  • Work collaboratively with patients, families, physicians, and nurses to ensure high quality care
  • Act as the patient's advocate as it relates to insurance coverage and financial assistance
  • Maintain the patient's comprehensive clinical record through detailed documentation
  • Provide director supervision to the Case Management team and ensure appropriate staff and productivity goals are being met

Minimum Qualifications

  • Bachelor's Graduate with a degree in Social Work or related healthcare field.
  • Two (2) years of Case Management and Supervisor experience.
  • Extensive knowledge of community resources.
  • Full understanding of HIPAA and protecting client confidentiality.
  • Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint) software applications and competent in using electronic medical records (EMRs) and information systems in providing effective documentation of client care.
  • Excellent written and verbal communication.
  • Possess and maintain a valid driver's license and always have access to transportation for work related duties.
  • By first day of employment able to present:
  • a valid level one fingerprint clearance card.
  • active CPR/First Aid certification; and
  • Tuberculosis (TB) test and clearance performed within past 365 days.
  • Ability to establish and maintain effective working relationships with clients, other employees, contract agencies, community partners, and the public.
  • Professional, diplomatic, focused, and non-judgmental in difficult situations.
  • Be a highly organized self-starter with excellent problem-solving skills and ability to multi-task effectively and perform in a high stress and fast paced environment.
  • Able to work in fast paced environment with changing deadlines and priorities while maintaining a positive attitude.
  • Able to establish rapport and maintain effective communication with culturally diverse populations from a wide range of life circumstances and backgrounds.
  • Work effectively in a mission-driven agency whose clients and staff exhibit significant diversity with respect to race, ethnicity, gender identity, gender expression, sexual orientation, socio-economic status, nationality, and religion.

Preferred Qualifications

  • Master's Graduate with a degree in Social Work or related healthcare field
  • Personal or professional experience regarding members of the Lesbian, Gay, Bisexual, Transgender, Queer, Questioning, and Intersexed communities strongly preferred.
  • Personal or professional experience regarding people living with HIV/AIDS strongly preferred.
  • Bilingual (Spanish-English) preferred.

Environmental Factors and Conditions/Physical Requirements

  • Work primarily in a climate-controlled environment with minimal safety/health hazard potential.
  • Office environment, exposure to computer screens for lengthy periods of time.
  • The position requires extensive use of computers using a standard computer keyboard.
  • This position may require evening and occasional weekend work.
  • While performing the duties of this job, the employee is regularly required to walk, sit, stand; use hands, talk, and hear. The employee is occasionally required to reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.
  • This position may require the employee to occasionally climb, balance, stoop, kneel, crouch, bend, or crawl.
  • Requires operating standard office equipment (i.e., telephone, computer, fax machine, copier, etc.)
  • All agency employees must be able to work effectively in a mission-driven agency whose clients and staff exhibit significant diversity with respect to race, ethnicity, sex, gender identity, sexual orientation, socio-economic status, nationality, and religion.

How to Apply

Apply directly on our website:

Equal Employment Opportunity

The Southwest Center maintains a healthy work environment free from harassment and discrimination
based on sexual, racial, age-based, religious, ethnic, disability, family status, sexual orientation, gender
identity or expression. All recruitment and retention decisions are guided by this policy.
The Southwest Center provides an inclusive and respectful working environment that represents a wide range of backgrounds, cultures, identities, and experiences. We attract applicants who have the cultural awareness to navigate and celebrate these differences. Our employees are Individuals who have respect for the communities where they live and work and are committed to utilizing culturally and linguistically appropriate strategies and skills in a collaborative environment.
We welcome all applicants with personal, direct and/or indirect knowledge of the lives and experience with but not limited to: Black, Indigenous, and People of Color (BIPOC); LGBTQIA2S+/Queer individuals; those affected by HIV, people living with disabilities; people with diverse religious beliefs, and other marginalized Individuals that are at the intersections of those identities/experiences. We also encourage those from historically underrepresented backgrounds to apply.

Apply Here


Preferred Years Of Experience:

3 Year(s)

Education Required:

Masters Degree - MA

Employment/Position Type:

Full Time


Date Posted : 06/09/2022